Collections Manager - Colombia
Roca Alliances S.A🏢 About Roca Alliances
Roca Alliances is a specialized recruitment and operations partner in the technology sector, dedicated to building high-performance teams across Latin America for multinational companies.
For this opportunity, we are hiring talent to join our Cross-Border Teams, supporting a global technology client operating in a fast-evolving and highly competitive industry focused on protecting digital environments.
This organization values data-driven decision-making, cross-functional collaboration, and financial rigor to drive sustainable growth.
🎯 Role Overview
We are looking for a proactive and detail-oriented Collections Manager responsible for overseeing accounts receivable collections and cash application processes, while collaborating closely with global finance teams to ensure accurate and timely payment processing.
📌 Key Responsibilities
Manage the collections process for outstanding receivables.
Oversee cash application activities and ensure accurate allocation of payments.
Respond to customer inquiries related to billing and payments.
Analyze cases individually to determine the best resolution strategy.
Coordinate with U.S. and India accounting teams to resolve complex cases.
Identify root causes of payment delays and recommend effective solutions.
✅ Required Qualifications
5+ years of experience in Accounts Receivable or Collections.
Experience handling customer billing inquiries and payment disputes.
Strong communication and problem-solving skills.
Ability to work independently and manage multiple cases simultaneously.
⭐ Preferred Qualifications
Experience working in technology or SaaS companies.
Experience with ERP systems (NetSuite preferred).
🎁 Benefits & Perks
💵 Competitive Salary paid in Colombian pesos (COP)
🏥 Private Medical Insurance
📚 Continuous Training & Professional Development
🌍 Global Exposure: Work with a leading international technology company
💼 Career Growth: Join a growing team with strong advancement opportunities
👥 Collaborative Culture: Work alongside passionate and innovative professionals
🏢 Remote Role (Future Onsite Transition): The role will begin remotely, with the expectation of transitioning to an onsite position in Medellín as the team continues to grow.